Legal

Privacy Policy

Last updated: March 26, 2026

1. Introduction

SetMyHours ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and organization details when you register
  • Business Information: Store names, addresses, phone numbers, and operating hours
  • Payment Information: Credit card details and billing address (processed securely by Stripe)
  • Communications: Messages you send to us through support channels

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, and actions taken within our Service
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and referring URLs

2.3 Information from Third Parties

When you connect third-party platforms (Google, Yelp, Facebook, etc.), we receive:

  • OAuth tokens to access your business listings
  • Business listing information from those platforms
  • Sync status and error information

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Synchronize your business hours across connected platforms
  • Process payments and manage subscriptions
  • Send important service notifications
  • Respond to your requests and provide customer support
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers

  • Stripe: Payment processing
  • Cloud Hosting: Data storage and processing
  • Analytics: Usage analysis and improvement

4.2 Third-Party Platforms

We share your business hours data with the platforms you choose to connect (Google, Yelp, Facebook, etc.) to provide our synchronization service.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure handling of OAuth tokens and API credentials

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

  • Account data is deleted within 30 days
  • Activity logs are retained for 90 days for troubleshooting
  • Billing records are retained as required by law

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Withdraw Consent: Disconnect third-party integrations at any time

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and session management
  • Remembering your preferences
  • Analytics and performance monitoring

You can control cookies through your browser settings, but disabling them may affect Service functionality.

9. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the Service. The "Last updated" date indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7. Our legal basis for processing your data includes:

  • Performance of our contract with you
  • Your consent for specific processing activities
  • Our legitimate business interests
  • Compliance with legal obligations